Terms of service

Welcome to Utility Mall (the “Site”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website https://utilitymall.in and the purchase of products offered on the Site. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Site.

1. Eligibility

You must be at least 18 years old or have the involvement of a parent/guardian to use our services.

2. Use of the Site

You agree to use the Site for lawful purposes only and not to engage in any activity that interferes with the operation of the Site or infringes on the rights of others.

3. Order Placement and Acceptance

When you place an order or provide your contact details through checkout, you:

  • Represent that all information provided is accurate and complete.

  • Authorize us to contact you for the purpose of confirming your order, assisting in checkout completion, or resolving any issues related to your order.

4. Consent to Contact

By voluntarily submitting your name, mobile number, email address, or other contact details on our Site (including during checkout, abandoned checkout, or any form submission), you expressly consent to be contacted by us via phone call, SMS, WhatsApp, or email for:

  • Order updates and delivery coordination.

  • Assisting in completing a pending purchase (abandoned checkout follow-up).

  • Product or service-related inquiries and offers directly related to your interaction with our Site.

This consent applies even if your number is registered on the National Do Not Disturb (DND) list, as per TRAI guidelines, because the communication is initiated in response to your expressed interest in our products.

5. Pricing and Payment

All prices are listed in Indian Rupees (₹). We reserve the right to update prices without notice. Payment must be made in full at the time of purchase through the available payment methods on the Site.

6. Shipping and Delivery

We ship to addresses across India. Estimated delivery timelines are provided on the product page but may vary due to factors beyond our control.

7. Returns and Refunds

Our return and refund policy is available at https://utilitymall.in/pages/exchange-policy and forms part of these Terms.

8. Privacy and Data Storage

We collect and store your information in accordance with our Privacy Policy. Your details are securely stored in our e-commerce database (Shopify) and are accessible only to authorized staff for purposes stated in Section 4.

9. Intellectual Property

All content, trademarks, and designs on the Site are owned or licensed by Utility Mall. Unauthorized use is prohibited.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

11. Changes to the Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions, you may contact us at:
Email: sales@utilitymall.in
Phone: +91 9306003779